FREQUENTLY ASKED QUESTIONS

Your first stop for answers to common questions about our products and services. Can’t find what you’re looking for? Reach out to us at contact@huntek.ca, and we’ll be happy to help.

ORDERS

How to place an order?

Last Updated January 2025

The best way to place an order is right here on the Huntek website. Our products are not available through other retailers or online stores. If you need any help, don’t hesitate to reach out—we’re here for you!

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Can I finance my order?

Last Updated January 2025

We’ve partnered with Sezzle to offer flexible financing options, allowing you to split your purchase into 4 interest-free installments.

Full terms for Pay in 4 interest-free installments CAN | US

Learn more about Sezzle’s terms and conditions CAN | US

Visit Sezzle’s FAQ page to find out more about using Sezzle and how it works. CAN | US

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Can I place an order without being charged sales tax if I am tax exempt?

Last Updated January 2025

At this time, we do not offer tax exemptions at checkout. If you are eligible for tax exemption, you can claim a refund for the sales tax paid by submitting your Tax Exemption Certificate and purchase invoice to your local tax authority. We recommend keeping all receipts and documentation to facilitate this process.

If you have further questions, feel free to reach out to us at contact@huntek.ca.

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I have not received my e-gift card, what to do?

Last Updated January 2025

Please ensure the recipient checks their spam or junk folder. If the e-gift card is still not found, please contact us, and we will gladly resend the certificate.

If you encounter issues opening the certificate link, try using an alternative browser. For further assistance, feel free to contact us at contact@huntek.ca.

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I can't complete my order—it keeps giving me an error, what to do?

Last Updated January 2025

This issue is often caused by an incorrect billing address entered at checkout. Please make sure the billing address matches the one on file with your bank.

If the address is correct, check with your bank to confirm the transaction isn’t being flagged by their fraud department. If you’re still experiencing issues, please contact us, and we’ll assist you further.

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SHIPPING & DELIVERY

Where do you ship, and what are the shipping costs?

Last Updated June 2025

We ship throughout Canada and the United States.

  • 🇨🇦 Canada: Flat Rate — $19.99 CAD
  • 🇺🇸 United States: Flat Rate — $29.99 USD

Both options include tracked with a reliable carrier.

For most U.S. orders under $800 USD, duties and taxes are typically waived under the Section 321 de minimis exemption — so you usually won’t see surprise fees.

If any do apply, they remain the buyer’s responsibility.

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What is your shipping policy?

Last Updated June 2025

At Huntek, we're committed to providing a clear, straightforward shipping experience.

  • We currently ship across Canada and the United States.
  • All orders are processed within 2-3 business days after payment confirmation.
  • You'll receive a tracking number by email once your order ships.

Shipping rates:

  • 🇨🇦 Flat Rate: $19.99 CAD
  • 🇺🇸 Flat Rate: $29.99 USD

We may also offer Priority or Express Post shipping options at checkout, based on your location.

For U.S. orders under $800 USD, the Section 321 de minimis exemption usually means no duties or taxes are applied at customs. However, we cannot guarantee this in all cases — any fees are the buyer’s responsibility.

For full details, visit our Shipping Policy or contact us directly — we’re always happy to help.

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Do you offer free shipping?

Last Updated June 2025

Yes — during limited-time promotions, we offer free tracked shipping on orders that include at least one eligible product, such as the GameSled™. This offer applies to standard shipping only and is available in the contiguous U.S. and Canadian provinces.

Remote regions such as Alaska, Hawaii, U.S. territories, and Canadian territories are excluded.

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What is Flat Rate Shipping, and who is eligible?

Last Updated June 2025

Flat Rate Shipping offers a simple, fixed-cost delivery option for most addresses in Canada and the U.S. It includes tracking and reliable carriers.

However, Flat Rate is not available in remote areas such as Yukon, Northwest Territories, Nunavut, and U.S. locations like Alaska, Hawaii, and overseas territories. These regions may receive real-time carrier pricing at checkout.

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Why can't I select Flat Rate or Free Shipping at checkout?

Last Updated June 2025

If you’re located in a remote region, Flat Rate and Free Shipping options may not appear. In those cases, shipping is calculated based on your location and actual carrier rates.

We do our best to offer fair and transparent pricing for all deliveries, including rural or hard-to-reach areas.

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Can I still place an order if I'm in a remote area?

Last Updated June 2025

Yes — we do ship to most regions, including remote areas in Canada and the U.S.

However, Flat Rate and Free Shipping do not apply to those orders. If you don’t see shipping options at checkout, feel free to contact us and we’ll assist you with a custom quote.

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RETURNS & EXCHANGES

What is your return policy?

Last Updated January 2025

At Huntek, we aim to ensure you’re satisfied with your purchase, but if something doesn’t work out, here’s how you can return it:

Return Period: You have 30 days from the date you receive your order to start a return.

Conditions: The product must be unused, in its original condition, and include all accessories and packaging.

How to Start: Email us at sales@huntek.com with your order number, a brief explanation of the reason for the return, and photos if needed.

Shipping Costs: Return shipping is your responsibility unless the product is defective or we made a shipping error.

Refunds: Once we receive and inspect the product, we’ll refund the purchase amount within 5 business days (minus any shipping costs) to your original payment method.

Damaged or Defective Products: If your product is damaged or defective, contact us right away so we can make it right.

Please Note: During peak times such as sales and holidays, returns and exchanges may take longer than normal to process and may be delayed up to 15 business days.

If you have any questions, don’t hesitate to reach out.

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How do I return a defective item?

Last Updated January 2025

If you receive a defective item, please follow these steps:

Contact us: Reach out to our customer support team as soon as possible, providing details about the defect and your order.

Provide proof: Include photos or videos of the defective item to help us assess the issue.

Return instructions: Once your request is reviewed and approved, we will provide instructions for returning the item.

Replacement or refund: Depending on the situation, we will offer a replacement or a refund for the defective product.

For further details, please refer to our Return Policy page, or contact us directly. We’re here to make it right!

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PRODUCTS

Are Huntek products available in stores or through distributors?

Last Updated January 2025

At Huntek, we sell our products exclusively online to avoid the 40-50% markup typically added by traditional retailers. This allows us to offer you the best gear at the best price—no compromises.

While we don’t have a dedicated Huntek store, our Authorized Demo Partners act as showrooms where you can experience our products in person. Visit a location near you, see the gear up close, and get a referral code to place your order directly with us online.

Find a partner location near you [Coming Soon]

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Where is Huntek made?

Last Updated January 2025

At Huntek, we pride ourselves on creating high-quality products while supporting local industries. Our materials are primarily sourced from North America, ensuring durability and reliability. The majority of our cut and sew production takes place in Canada, which allows us to proudly feature “Made in Canada” on our products.

For certain components, we rely on minimal sourcing from trusted partners in Asia to meet specific requirements. This approach enables us to maintain the exceptional quality and functionality you expect from Huntek while keeping our operations efficient and competitive.

Transparency and integrity are at the core of everything we do, and we are committed to delivering products you can trust.

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When can I expect an item to be restocked?

Last Updated January 2025

Restocking timelines can vary due to supply challenges, but we’re doing our best to make products available as quickly as possible.

We highly recommend signing up to be notified when the item you’re looking for is back in stock. Simply visit the product page and click on the “Notify Me” option. You’ll receive an email as soon as it’s available for purchase on our website. Thank you for your understanding and continued support!

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ABOUT THE GAMESLED™

What type of terrain can the GameSled™ be used on?

Last Updated January 2025

The Huntek GameSled is engineered for rugged, demanding terrain—built to deliver reliable performance across snow, mud, gravel, and dense forest floors. Its high-durability construction makes it a trusted companion when hauling in the harshest environments.

That said, no gear is indestructible. To preserve the integrity and longevity of your GameSled, keep in mind these three key factors that can impact performance over time:

Surface – Sharp edges, rocks, or excessively abrasive terrain can compromise the sled’s material over time.

Weight – Exceeding the recommended load capacity can strain the sled and lead to wear.

Speed – High-speed friction, especially on rough or abrasive surfaces, can increase the risk of damage.

By respecting these usage guidelines, you’ll extend the life of your GameSled, ensure optimal performance, and minimize the risk of premature wear or damage.

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What materials are behind the sled's performance?

Last Updated January 2025

The Huntek GameSled is crafted from 1/8” thick HMW plastic—a rugged, high-density material chosen for its exceptional resistance to friction and harsh outdoor elements.

One side features an anti-slip texture that boosts grip when loading or maneuvering, while the opposite side is slick and smooth to reduce drag across the ground. This purposeful dual-surface design makes every haul more efficient, safer, and more controlled—whether you’re deep in the bush or crossing snow-covered terrain.

HMW plastic strikes the perfect balance between durability, maneuverability, and performance, making it the best choice for reliable and efficient hauling in demanding conditions.

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What are the advantages of the GameSled™ compared to conventional sleds?

Last Updated January 2025

The GameSled™ is purpose-built for hunting—offering the strength, stability, and functionality that conventional or children’s sleds simply can’t match. It’s designed to carry heavy loads like game, bait, and equipment throughout every phase of the season: pre-season, on-season, and post-season.

With its optimized design, the sled packs tight when stored and hauls reliably when loaded. Unlike general-use sleds, it’s built to perform in the field—so you won’t risk damage or frustration when it matters most. Leave the play sleds for the backyard; this one’s made for the hunt.

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What is the load capacity of the sled?

Last Updated January 2025

The GameSled™ is designed to carry up to 300 lb (135 kg) on typical hunting terrain like forest floors and bush trails, assuming the weight is evenly distributed.

On smoother, low-friction surfaces such as snow or grass, it may be possible to haul loads up to 600 lb (270 kg) under ideal conditions. However, this exceeds the recommended working capacity and should be done at the user’s discretion. Performance at that level depends heavily on factors like surface type, friction, weight distribution, and the absence of obstacles. Exceeding 300 lb is considered outside optimal usage and may increase wear or risk of damage.

While the sled is built to handle serious weight, responsible use is key. To ensure optimal performance and durability:

  • Avoid sharp or highly abrasive surfaces like exposed rock or pavement.
  • Distribute weight evenly across the sled.

It’s strong — but smart hauling keeps it that way.

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How should I maintain the sled to ensure its longevity?

Last Updated January 2025

Maintaining your sled is simple and helps ensure long-term performance. After each use, rinse or wipe it down — especially if it’s been exposed to mud, dirt, or debris. To reduce unnecessary wear, avoid dragging it on paved roads or gravel whenever possible.

While the GameSled™ is made from UV-resistant HMW plastic, we still recommend storing it in a dry, shaded area to maximize longevity. Avoid prolonged exposure to direct sunlight or extreme temperatures. These small steps go a long way in preserving its durability and keeping it ready for your next hunt.

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What can I haul with this sled?

Last Updated January 2025

The Huntek GameSled™ is built to handle a wide range of loads, from deer, bear, and moose quarters to birds, baiting supplies, and essential hunting equipment. Its rugged design also proves invaluable in unexpected situations—such as helping extract an injured person from remote or difficult terrain.

Whether you’re hauling game, gear, or dealing with the unpredictable, the GameSled delivers reliable performance when it matters most.

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What accessories are included with the GameSled™?

Last Updated January 2025

Each GameSled comes equipped with everything you need to hit the field right away:

  • SledLink™ assembly connector for fast, secure setup
  • HaulFlex 12 mm kernmantle hauling rope—strong, durable, and built to handle demanding loads
  • FieldFlex 6 mm kernmantle lashing rope—flexible and easy to knot for reliable load control
  • StowStrap for secure rolled storage and convenient transport

These high-performance accessories are designed to work together for maximum hauling efficiency and user convenience. Additional components—like the HaulRig™ Harness System, DualPoint Anchor Kit, and spare parts—are available separately or as part of value-packed bundles to suit your specific needs in the field.

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How long does it take to assemble or disassemble the sled?

Last Updated January 2025

Assembling the GameSled™ takes just seconds—typically under a minute, even in field conditions. Rolling it back up for storage is just as efficient, taking about one to two minutes with the included StowStrap. Whether you’re setting up or packing out, it’s designed to save time when it matters most.

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Can the sled handle extreme cold?

Last Updated January 2025

Yes. The Huntek GameSled is built to perform in extreme cold—down to -40°C (-40°F)—without cracking or compromising its durability. Like all plastics, it becomes less flexible as temperatures drop, so shape transitions (such as unrolling or flattening) may take slightly longer. However, this doesn’t affect its performance. With proper use, the sled remains a reliable tool even in the most demanding winter environments.

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SPECIAL PRICING & DISCOUNTS

Do you offer a Military/First Responder Discount?

Last Updated January 2025

Yes, we offer a 15% discount for Military personnel and First Responders.

For U.S. customers, simply sign in to your GovX account by clicking [ HERE ]. If you don’t have an account yet, you’ll be prompted to create one during the process.

For Canadian customers, you can access the discount by filling out the Reconnaissance Program page on our website [ HERE ]. Once your service is verified, you’ll receive your personal discount code by email.

We are proud to support those who serve and protect!

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