Frequently Asked Questions
Your first stop for answers to common questions about our products and services. Can’t find what you’re looking for? Reach out to us at contact@huntek.ca, and we’ll be happy to help.
AVAILABLE LANGUAGES
What language does Huntek use?
Last Updated August 2025
Huntek operates primarily in English to keep our small team focused on delivering the best products and service possible. While we provide key information—such as product packaging, warranty details, and support—in both English and French, some parts of our content or website may only be available in English.
This is simply for operational efficiency, not a lack of commitment to our French-speaking customers. If you ever have questions about content that isn’t translated, just reach out—we’ll be happy to assist you in either language.
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Why are the How-To’s only available in English?
Last Updated August 2025
As a small team, it’s not possible to fully translate every guide, tutorial, and article we publish. Our priority is to create helpful, detailed, and visual resources that are easy to follow—regardless of language.
If you need them or any other content in French, you can use your browser’s translation feature (in Chrome, simply right-click anywhere on the page and select Translate to French) for a quick version, or contact us directly for assistance. We’ll be happy to guide you through any step in either language.
Note: For a more accurate and reliable translation, we recommend using Google Chrome rather than Safari.
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ORDERS
How to place an order?
Last Updated January 2025
The best way to place an order is right here on the Huntek website. Our products are not available through other retailers or online stores. If you need any help, don’t hesitate to reach out—we’re here for you!
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Can I finance my order?
Last Updated January 2025
We’ve partnered with Sezzle to offer flexible financing options, allowing you to split your purchase into 4 interest-free installments.
Full terms for Pay in 4 interest-free installments CAN | US
Learn more about Sezzle’s terms and conditions CAN | US
Visit Sezzle’s FAQ page to find out more about using Sezzle and how it works. CAN | US
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Can I place an order without being charged sales tax if I am tax exempt?
Last Updated January 2025
At this time, we do not offer tax exemptions at checkout. If you are eligible for tax exemption, you can claim a refund for the sales tax paid by submitting your Tax Exemption Certificate and purchase invoice to your local tax authority. We recommend keeping all receipts and documentation to facilitate this process.
If you have further questions, feel free to reach out to us at contact@huntek.ca.
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I have not received my e-gift card, what to do?
Last Updated January 2025
Please ensure the recipient checks their spam or junk folder. If the e-gift card is still not found, please contact us, and we will gladly resend the certificate.
If you encounter issues opening the certificate link, try using an alternative browser. For further assistance, feel free to contact us at contact@huntek.ca.
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I can't complete my order—it keeps giving me an error, what to do?
Last Updated January 2025
This issue is often caused by an incorrect billing address entered at checkout. Please make sure the billing address matches the one on file with your bank.
If the address is correct, check with your bank to confirm the transaction isn’t being flagged by their fraud department. If you’re still experiencing issues, please contact us, and we’ll assist you further.
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SHIPPING & DELIVERY
Where do you ship, and what are the shipping costs?
Last Updated September 2025
We ship throughout Canada and the United States.
- 🇨🇦 Canada: Flat Rate — $19.99 CAD
- 🇺🇸 United States: Flat Rate — $29.99 USD
Flat Rate is a capped delivery price for most addresses in Canada and the U.S. Depending on your location, real-time rates at checkout may be cheaper — you can choose whichever option works best. Duties and taxes (if any) are calculated upfront.
For full details, visit our Shipping Policy or contact us directly — we’re always happy to help.
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What is your shipping policy?
Last Updated August 2025
At Huntek, we're committed to providing a clear, straightforward shipping experience.
Orders are processed in 2–3 business days. Tracking is emailed once your order ships.
Flat Rate Shipping provides a capped price for eligible orders, but you may also see cheaper real-time options at checkout. Remote regions may receive custom carrier rates.
For full details, visit our Shipping Policy or contact us directly.
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Do you offer free shipping?
Last Updated August 2025
Sometimes. Free Shipping Promotions may apply to orders that:
- Include at least one eligible product (e.g., GameSled™)
- Select - Flat Rate Shipping - at checkout
- Ship to the 10 Canadian provinces or contiguous U.S.
Exclusions apply for remote regions.
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What is Flat Rate Shipping, and who is eligible?
Last Updated August 2025
Flat Rate is a capped delivery price for most addresses in Canada and the U.S., with tracking included. It’s available when a GameSled™ is in your cart.
Depending on your location, real-time rates at checkout may be cheaper — you’re free to choose whichever option works best. Remote regions (e.g., Yukon, Nunavut, Alaska, Hawaii) are not eligible.
For full details, visit our Shipping Policy or contact us directly.
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Why can't I select Flat Rate or Free Shipping at checkout?
Last Updated August 2025
If your address is in a remote or excluded region, these options may not appear.
In those cases, shipping is calculated in real time based on carrier rates.
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Can I still place an order if I'm in a remote area?
Last Updated August 2025
Yes. Most remote areas can still receive delivery, but Flat Rate and Free Shipping won’t apply. We’ll show carrier-calculated shipping at checkout.
If you encounter difficulties or no rates appear, contact us and we’ll do our best to assist and find a solution — we’re committed to making our products as accessible as possible.
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WARRANTY & RETURNS
What is your 30-Day Guarantee?
Last Updated August 2025
We want you to feel confident about your purchase. That’s why we offer a 30-day, no-questions-asked return guarantee from the date you receive your order.
Conditions:
- Product must be unused, undamaged, and in its original packaging.
- All included components and accessories must be returned.
- The product will be inspected upon return to confirm eligibility.
Return Shipping:
- We’ll provide a prepaid label and deduct the most affordable/reliable shipping rate for your location from your refund.
- If you purchased with a flat-rate shipping option, the same may apply—unless a lower-cost option is available.
- For U.S. returns, taxes and duties typically don’t apply, but if any customs, brokerage, or import fees are charged to us, they’ll be deducted from your refund.
How to Start: Email sales@huntek.ca with your order number and photos if applicable.
We may ask for the reason for your return to help improve our products, but it will never affect your eligibility for a refund under our 30-Day Guarantee.
Refunds: Once we receive and inspect your return, we’ll process your refund to your original payment method within 5 business days. Processing may take longer during peak times such as sales or holidays.
Packaging Note: Once the sled is unfolded or deployed, it may be challenging to repackage it in its original form. We recommend inspecting the product before use, so you can return it easily if needed.
If you have any questions, don’t hesitate to reach out.
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How do I return a defective item?
Last Updated August 2025
Defective items are covered under our Huntek 3-Year Field-Tested Warranty.
Steps:
1. Contact sales@huntek.ca with:
- Proof of purchase
- Clear description of the defect
- Well-framed photos of the affected area
2. If photos aren’t enough, we may request the product be shipped to us for inspection.
3. We aim to resolve warranty cases within 3–5 business days, prioritizing urgent cases during hunting season.
If a defect is confirmed:
- We may offer a repair or a replacement with a product of equal or greater composition.
- Warranty covers one replacement per original purchase.
Not Covered:
- Normal wear and tear
- Misuse, modifications, or exposure to conditions outside intended use (e.g., pavement, high speed, corrosive environments)
- Damage from sharp tools or abrasive terrain
- Final-sale or liquidation items (unless otherwise stated)
For further details, please refer to our Guarantee & Warranty page, or contact us directly. We’re here to make it right!
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What does your warranty cover?
Last Updated August 2025
Our 3-Year Field-Tested Warranty covers:
- Manufacturing defects
- Material failures under normal field use
- Components such as stitching, fasteners, and textile elements
Valid for:
- Original purchaser only (non-transferable)
- One claim per purchased item
For further details, please refer to our Guarantee & Warranty page. If you’re unsure whether your situation is covered, reach out — we handle every case with honesty, respect, and common sense.
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PRODUCTS
Where can I buy Huntek gear?
Last Updated January 2025
At Huntek, we sell our products exclusively online to avoid the 40–50% markup typically added by traditional retailers. This ensures you get the best price on the gear you need—no compromises.
While we don’t have a dedicated Huntek store, our Authorized Demo Partners (ADPs) serve as in-person showrooms where you can see and handle our gear before you buy. This channel exists purely to give you a physical option—it doesn’t add to the price you pay.
By visiting an ADP, you also gain personal support from knowledgeable partners who can share valuable tips, local insights, and ideas to enhance your hunting journey. When you’re ready, they’ll provide a referral code to place your order directly with us online, ensuring you still get our best price and our full customer support.
Where is Huntek made?
Last Updated August 2025
At Huntek, we pride ourselves on delivering high-quality products built to perform in the field. We value local craftsmanship and continue to source as much as we can from North America—our materials and key components are still primarily sourced here for their proven durability and reliability.
While much of our cut-and-sew work has traditionally been done in Canada, some production now also takes place with trusted partners in Asia. This shift allows us to maintain the same high standards of quality while keeping our products more affordable and accessible. Each partner is carefully selected and held to strict specifications, so every Huntek product meets the same performance and durability you expect from us.
By balancing local production with specialized international manufacturing, we ensure you get gear that’s field-ready, competitively priced, and built to last—without compromising on our commitment to quality and transparency.
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When can I expect an item to be restocked?
Last Updated January 2025
Restocking timelines can vary due to supply challenges, but we’re doing our best to make products available as quickly as possible.
We highly recommend signing up to be notified when the item you’re looking for is back in stock. Simply visit the product page and click on the “Notify Me” option. You’ll receive an email as soon as it’s available for purchase on our website. Thank you for your understanding and continued support!
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ABOUT THE GAMESLED™
What type of terrain can the GameSled™ be used on?
Last Updated January 2025
The Huntek GameSled is engineered for rugged, demanding terrain—built to deliver reliable performance across snow, mud, gravel, and dense forest floors. Its high-durability construction makes it a trusted companion when hauling in the harshest environments.
That said, no gear is indestructible. To preserve the integrity and longevity of your GameSled, keep in mind these three key factors that can impact performance over time:
Surface – Sharp edges, rocks, or excessively abrasive terrain can compromise the sled’s material over time.
Weight – Exceeding the recommended load capacity can strain the sled and lead to wear.
Speed – High-speed friction, especially on rough or abrasive surfaces, can increase the risk of damage.
By respecting these usage guidelines, you’ll extend the life of your GameSled, ensure optimal performance, and minimize the risk of premature wear or damage.
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What is the primary material behind the sled’s performance?
Last Updated August 2025
The Huntek GameSled is crafted from 1/8” thick HMWPE plastic—a rugged, high-density material chosen for its exceptional resistance to friction and harsh outdoor elements.
One side features an anti-slip texture that boosts grip when loading or maneuvering, while the opposite side is slick and smooth to reduce drag across the ground. This purposeful dual-surface design makes every haul more efficient, safer, and more controlled—whether you’re deep in the bush or crossing snow-covered terrain.
HMWPE plastic strikes the perfect balance between durability, maneuverability, and performance, making it the best choice for reliable and efficient hauling in demanding conditions.
For a detailed breakdown of how HMWPE compares to other polyethylene types—such as HDPE—check out our [full comparison article].
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What are the advantages of the GameSled™ compared to conventional sleds?
Last Updated January 2025
The GameSled™ is purpose-built for hunting—offering the strength, stability, and functionality that conventional or children’s sleds simply can’t match. It’s designed to carry heavy loads like game, bait, and equipment throughout every phase of your hunt: pre-season, on-season, and post-season.
With its optimized design, the sled packs tight when stored and hauls reliably when loaded. Unlike general-use sleds, it’s built to perform in the field—so you won’t risk damage or frustration when it matters most. Leave the play sleds for the backyard; this one’s made for the hunt.
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What is the load capacity of the sled?
Last Updated August 2025
The GameSled™ is designed to carry up to 300 lb (135 kg) on typical hunting terrain like forest floors and bush trails, assuming the weight is evenly distributed.
On smoother, low-friction surfaces such as snow or grass, it may be possible to haul loads up to 600 lb (270 kg) under ideal conditions. However, this exceeds the recommended working capacity and should be done at the user’s discretion.
Performance at that level depends heavily on factors like surface type, friction, weight distribution, and the absence of obstacles.
Exceeding 300 lb is considered outside optimal usage and may increase wear or risk of damage.
While the sled is built to handle serious weight, responsible use is key. To ensure optimal performance and durability:
- Avoid sharp or highly abrasive surfaces like exposed rock or pavement.
- Distribute weight evenly across the sled.
We don’t pad our numbers. The GameSled’s load ratings are based on what it can do in real hunting conditions — and in most cases, it’ll outpace whatever’s in front of it.
It’s strong — but smart hauling keeps it that way.
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How should I maintain the sled to ensure its longevity?
Last Updated January 2025
Maintaining your sled is simple and helps ensure long-term performance. After each use, rinse or wipe it down — especially if it’s been exposed to mud, dirt, or debris. To reduce unnecessary wear, avoid dragging it on paved roads or gravel whenever possible.
While the GameSled™ is made from UV-resistant HMWPE, we still recommend storing it in a dry, shaded area to maximize longevity. Avoid prolonged exposure to direct sunlight or extreme temperatures. These small steps go a long way in preserving its durability and keeping it ready for your next hunt.
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What can I haul with this sled?
Last Updated January 2025
The Huntek GameSled™ is built to handle a wide range of loads, from deer, bear, and moose quarters to birds, baiting supplies, and essential hunting equipment. Its rugged design also proves invaluable in unexpected situations—such as helping extract an injured person from remote or difficult terrain.
Whether you’re hauling game, gear, or dealing with the unpredictable, the GameSled delivers reliable performance when it matters most.
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What accessories are included with the GameSled™?
Last Updated January 2025
Each GameSled comes equipped with everything you need to hit the field right away:
- SledLink™ assembly connector for fast, secure setup
- HaulFlex 12 mm kernmantle hauling rope—strong, durable, and built to handle demanding loads
- FieldFlex 6 mm kernmantle lashing rope—flexible and easy to knot for reliable load control
- StowStrap for secure rolled storage and convenient transport
These high-performance accessories are designed to work together for maximum hauling efficiency and user convenience. Additional components—like the HaulRig™ Harness System, DualPoint Anchor Kit, and spare parts—are available separately or as part of value-packed bundles to suit your specific needs in the field.
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How long does it take to assemble or disassemble the sled?
Last Updated January 2025
Assembling the GameSled™ takes only seconds—usually under a minute, even in field conditions. With a bit of practice, rolling it up for storage is just as quick, often under a minute; first-time users should allow one to two minutes using the included StowStrap. Whether you’re setting up or packing out, it’s built to save time so you can focus on your hunt.
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Can the sled handle extreme cold?
Last Updated January 2025
Yes. The Huntek GameSled is built to perform in extreme cold—down to -40°C (-40°F)—without cracking or compromising its durability. Like all plastics, it becomes less flexible as temperatures drop, so shape transitions (such as unrolling or flattening) may take slightly longer. However, this doesn’t affect its performance. With proper use, the sled remains a reliable tool even in the most demanding winter environments.
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Can I use the GameSled™ to haul elk or moose?
The GameSled™ is recommended for up to 300 lbs for optimal handling and long-term durability, though hunters have successfully hauled 350–400 lbs in the right conditions (wooded trails, even load distribution, controlled speed). We don’t inflate numbers — our ratings are based on proven field use.
It’s handled cow moose and young bulls, as well as smaller elk, but for a full-size bull moose, the weight and bulk make a one-piece recovery impractical. In those cases, quartering the animal or making multiple trips is the better approach.
The limiting factor for larger game is usually bulk, not strength. On smooth or forested ground, it can be hauled flat for oversized loads; on rocky or abrasive terrain, expect more wear on the sides and lashing rope. Where it truly shines is in being a highly portable yet incredibly capable tool for whitetail, black bear, and similar game — ready for the toughest hauls in its class.
SPECIAL PRICING & DISCOUNTS
Do you offer a Military/First Responder Discount?
Last Updated January 2025
Yes, we offer a 15% discount for Military personnel and First Responders.
For U.S. customers, simply sign in to your GovX account by clicking [ HERE ]. If you don’t have an account yet, you’ll be prompted to create one during the process.
For Canadian customers, you can access the discount by filling out the Reconnaissance Program page on our website [ HERE ]. Once your service is verified, you’ll receive your personal discount code by email.
We are proud to support those who serve and protect!
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